Authentication Services

Service Initiation

For service requests, please send email to the CUIT Helpdesk, askcuit@columbia.edu.

Support

Service Support Contact:

Please send email to the CUIT Helpdesk, askcuit@columbia.edu.
If it is time-sensitive, please call 212-854-1919.

CUIT Helpdesk Service Hours

Phone Support - 212-854-1919 Hours:

Sunday: 3pm-11pm

Monday – Thursday: 8am-11pm

Friday: 8am-7pm

Saturday: 10am-6pm

Email/Web/online Support askcuit@columbia.edu

Hours: Monday-Friday 9am-5pm

Helpdesk Support Center walk-up facility at 202 Philosophy Hours:

Monday- Friday 10am-6pm

Service Targets:

Priority	Response Time
1	4 hours
2	3 business days
3	5 business days

Priority definitions

Priority can be deduced using a combination of Urgency and Impact. For reference, the definitions of these terms are as follows:

Impact:a measure of the business criticality of an Incident, often equal to the extent to which an incident leads to degradation of agreed service levels. Impact is often measured by the number of people or systems affected.

Urgency:the necessary speed of solving an incident of a certain impact. A high-impact incident does not, by default, have to be solved immediately.

Priority:is expected effort. This is denoted by a number value, and is determined through assessing a combination of impact and urgency.

The matrix below describes the framework for determining priority.

PRIORITY
		Impact
		Impact
		High	Medium	Low
Urgency	High	1	1	2
	Medium	2	2	3
	Low	2	3	3

Service Contact:

Rama Balasubramanian

CUIT Executive Owner:

Medha Bhalodkar - Security and Identity & Access Management

Service Description

Authentication services include web single sign-on (using WIND), identity federation (using Shibboleth), and authentication to directories on web servers (using Pamacea).

Status:

Active

Details

Authentication services include web single sign-on (using WIND), identity federation (using Shibboleth), and authentication to directories on web servers (using Pamacea).

Standard Service Features

Standard valid requests will return a unique, persistent, anonymous identifier.

Standard Costs:

For CU users, this service is available for free.

For CU affiliates, fee for this service is expected to be factored into the annual service-cost agreement between the affiliate institution and CUIT.

Service Eligibility

Any web application satisfying the service pre-requisites.

Prerequisites

Browser-based applications are best geared to leverage the authentication services listed in this catalog.