Automatic Call Distribution (ACD)

Service Description

Access to the Automatic Call Distribution (ACD) call routing tool for Columbia University service desks and groups.

Make a Request

Make a Request: 

Please send email to to submit a service request for access or training. Customers can expect a response within 5 business days


Pricing Information

Support Contact

Service Support Contact: 

Please send email to or call the CUIT Service Desk at 212-854-1919 to ask questions or report an issue. Customers can expect a response within 1 - 12 business hours.

Additional Information

Additional Information: 

CUIT performs monthly maintenance on the last Friday of each month at 7:00 p.m. This maintenance does not impact customers. For more information, please visit