ColumbiaNet Kiosks

Service Initiation

ColumbiaNet Kiosks are located throughout campus.

Support

Service Support Contact:

CUIT Helpdesk

CUIT Helpdesk Service Hours

Phone Support - 212-854-1919 Hours:

Sunday: 3pm-11pm

Monday – Thursday: 8am-11pm

Friday: 8am-7pm

Saturday: 10am-6pm

Email/Web/online Support askcuit@columbia.edu

Hours: Monday-Friday 9am-5pm

Helpdesk Support Center walk-up facility at 202 Philosophy Hours:

Monday- Friday 10am-6pm

Service Targets:

At least one functioning Cnet kiosk at all times in each cluster.

Priority	Response Time
1	1 day
2	2 Days
3	3 days

Priority definitions

Priority can be deduced using a combination of Urgency and Impact. For reference, the definitions of these terms are as follows:

Impact:a measure of the business criticality of an Incident, often equal to the extent to which an incident leads to degradation of agreed service levels. Impact is often measured by the number of people or systems affected.

Urgency:the necessary speed of solving an incident of a certain impact. A high-impact incident does not, by default, have to be solved immediately.

Priority:is expected effort. This is denoted by a number value, and is determined through assessing a combination of impact and urgency.

The matrix below describes the framework for determining priority.

PRIORITY
		Impact
		Impact
		High	Medium	Low
Urgency	High	1	1	2
	Medium	2	2	3
	Low	2	3	3

Service Contact:

John Lussier

CUIT Executive Owner:

Alan Crosswell, Technology Infrastructure

Service Description

ColumbiaNet kiosk stations provide easy access to a wide variety of campus information, electronic mail, and access to the Internet.

Status:

Active

Details

ColumbiaNet kiosk stations provide easy access to a wide variety of campus information, electronic mail, and access to the Internet. Placed in lobbies, libraries, and lounges across campus, they are accessible to anyone at Columbia. ColumbiaNet kiosk stations are often used for quick access to services for short periods of time.

Standard Service Features

The ColumbiaNet Stations are running a heavily modified variant of Ubuntu Linux. The stations have USB drive support, allowing users to view, create, edit, print, and save files to and from USB drives.

The ColumbiaNet kiosks maintained by CUIT have the following software installed:

Acrobat Reader: View and print PDF files
Firefox: Web browser
Open Office: Create, view, edit, and print documents, spreadsheets, and presentations
Plugins: Flash, QuickTime, Windows Media Player, Real Player

Optional

ColumbiaNets can be easily customized for specific locations, e.g, your department would like to use a different homepage or button. Email cnet-dev@columbia.edu for more information.

Service Eligibility

All students, faculty and staff