Desktop Support

Service Initiation

Staff:

Email askcuit@columbia.edu

Call 212-854-1919

Online web form at columbia.service-now.com

 

Support

Service Support Contact: 

CUIT Service Desk

Service Targets: 

Priority

Response time

 

1

1.5 hours

 

2

6 hours

 

3

1 business day

 

 

Service Description

Fee based support for CUIT standard hardware and software and remote support for hardware and software on both Apple OS and Windows platforms for administrative departments throughout the University.
Status: 
Active

Details

Tier 2 installation, configuration, onsite and remote support for CUIT standard applications, including Microsoft Office, Exchange e-mail and calendaring, personal and shared network space and back-up services, local drive backup services using Connected backup and remote access via Citrix or VPN. We support both PC and Macintosh platforms.

Standard Service Features

CUIT provides Pre-Purchase consultation, desktop hardware and software distribution, installation and support.

Personal computer backup service is only provided to schools and departments on the Morningside campus.  Backup/Restoral of local PC hard drives is available with a limit of 5 GB of data per user.

Standard Costs: 

For Central Administrative staff, the cost is part of flat allocation fee.

Faculty and other administrative staff:

Service Eligibility

Administrative departments across the University including the CUMC campus. Service is also provided to schools or departments meeting CUIT standards.

Prerequisites

Administrative Staff: subscribers to the Alpha domain.

Faculty: Meets minimum hardware and software requirements.