CUIT Service Desk
1 business day
Windows platform desktop backup and onsite and remote support for supported hardware and software on both Apple OS and Windows platforms for administrative departments throughout the University.
Personal computer backup service is only provided to schools and departments on the Morningside campus. This service is provided at the school or department level only, not on an individual basis.
Standard Service Features
Tier 2 installation, configuration, onsite and remote support for a core set of popular applications, including Microsoft Office, Exchange e-mail and calendaring, personal and shared network space and back-up services, local drive backup services using connected backup and remote access via Citrix or VPN. We support both PC and Macintosh platforms.
Desktop hardware/software distribution, installation and support
Desktop support for business-critical enterprise applications (e.g., CAR, FFE, DSS, Peoplesoft)
Personal computer backup service is only provided to schools and departments on the Morningside campus. Backup/Restore of local PC hard drives with a limit of 5 gb of unique data per user.
For Central Administrative staff, the cost is part of flat allocation fee.
Faculty and other administrative staff:
- $86.70/hour - onsite and remote support
- $41.82/month - user for domain services and exchange access
- $51/year - user for 5GB of unique data on the connected backup server
- $153 one-time fee/new PC/laptop setup
DSS install, multifunction fax/copiers setup and support, resale of cables, keyboards, mice, peoplesoft oracle backend tools install.
Administrative departments across the University including the CUMC campus. Service is also provided to schools or departments meeting minimum hardware and software requirements.
Administrative Staff: subscribers to the Alpha domain.
Faculty: Meets minimum hardware and software requirements.