Electronic Classrooms

Service Initiation

http://www.columbia.edu/acis/facilities/classrooms/reservations.html

Support

Service Support Contact:

Electronic classrooms support:

Urgent requests: 212-854-3633 or erooms-pager@columbia.edu

Non-urgent requets: erooms@columbia.edu

Service Targets:

99% functionality during classroom hours

Priority	Response Time
1	5 minutes
2	1 day
3	2 days

Priority definitions

Priority can be deduced using a combination of Urgency and Impact. For reference, the definitions of these terms are as follows:

Impact:a measure of the business criticality of an Incident, often equal to the extent to which an incident leads to degradation of agreed service levels. Impact is often measured by the number of people or systems affected.

Urgency:the necessary speed of solving an incident of a certain impact. A high-impact incident does not, by default, have to be solved immediately.

Priority:is expected effort. This is denoted by a number value, and is determined through assessing a combination of impact and urgency.

The matrix below describes the framework for determining priority.

PRIORITY
		Impact
		Impact
		High	Medium	Low
Urgency	High	1	1	2
	Medium	2	2	3
	Low	2	3	3

Service Contact:

Jose Santiago

CUIT Executive Owner:

ALan Crosswell, Technology Infrastructure

Service Description

CUIT supports a number of electronic classrooms equipped with computer and projection systems, DVD/CD players, VCRs, and audio systems.

Status:

Active

Details

CUIT supports a number of electronic classrooms equipped with computer and projection systems, DVD/CD players, VCRs, and audio systems. The installed computers are either Mac or PC systems.

Standard Service Features

The classrooms are designed to accommodate a variety of technological needs. The equipment in the classrooms usually includes computer and projection systems, DVD/CD players, VCRs, and audio systems. The installed computers are either Mac or PC systems capable of running Mac OS X or Windows, respectively. All computers are capable of running X-Windows to connect to the CUNIX systems. The software found on the computers includes a standard set of applications and Internet software. Instructors may arrange for installation of additional, properly licensed software on classroom computers.

All electronic classrooms have connections to the high-speed campus ethernet network. The connection allows fast access to data on the campus network and the Internet. For example, instructors may access information on a Columbia University web server, a computer in their office, or from a computer at another university or research center. Instructors may also transfer and execute their own files or programs across the network.

CUIT features an electronic podium, called an ePodium.

Service Eligibility

Columbia faculty

Prerequisites

Room reservation