Exchange email, calendar, tasks, contacts

Service Initiation

askcuit@columbia.edu

Support

Service Support Contact:

CUIT Helpdesk

CUIT Helpdesk Service Hours

Phone Support - 212-854-1919 Hours:

Sunday: 3pm-11pm

Monday – Thursday: 8am-11pm

Friday: 8am-7pm

Saturday: 10am-6pm

Email/Web/online Support askcuit@columbia.edu

Hours: Monday-Friday 9am-5pm

Helpdesk Support Center walk-up facility at 202 Philosophy Hours:

Monday- Friday 10am-6pm

Priority definitions

Priority can be deduced using a combination of Urgency and Impact. For reference, the definitions of these terms are as follows:

Impact:a measure of the business criticality of an Incident, often equal to the extent to which an incident leads to degradation of agreed service levels. Impact is often measured by the number of people or systems affected.

Urgency:the necessary speed of solving an incident of a certain impact. A high-impact incident does not, by default, have to be solved immediately.

Priority:is expected effort. This is denoted by a number value, and is determined through assessing a combination of impact and urgency.

The matrix below describes the framework for determining priority.

PRIORITY
		Impact
		Impact
		High	Medium	Low
Urgency	High	1	1	2
	Medium	2	2	3
	Low	2	3	3

Service Contact:

CUIT Helpdesk

CUIT Executive Owner:

Alan Crosswell, Technology Infrastructure

Service Description

A Microsoft Exchange email account is provided as part of the Central LAN service.

Status:

Active

Details

A Microsoft Exchange email account is provided as part of the Central LAN service. You can manage your email with Microsoft Outlook, Entourage, or Web Outlook, maintain your calendar, schedule meetings with other Outlook users, view the calendars of others, maintain a task list, assign task list items to others, maintain a contacts list, and share data with others. You will use a secure Exchange account ID and password to access your Exchange email.

Standard Service Features

This Central service provides Outlook (Professional) e-mail, as well as calendaring, contacts, and tasks management. You can manage your e-mail, maintain your calendar, schedule meetings with other Outlook users, view the calendars of others, maintain a task list, assign task list items to others, maintain a contacts list, and share data with others in an orderly way. In addition, you can connect to the Exchange server via your web browser and access all your Outlook data from any location.

Standard Costs:

$41/month/user

Service Eligibility

Faculty, Staff