Identity & Access Management (IAM)

Service Initiation

For service requests, please send email to the CUIT Helpdesk, askcuit@columbia.edu.

Support

Service Support Contact:

Please contact the CUIT Helpdesk, askcuit@columbia.edu.
If it is time-sensitive, please call 212-854-1919.

CUIT Helpdesk Service Hours

Phone Support - 212-854-1919 Hours:

Sunday: 3pm-11pm

Monday – Thursday: 8am-11pm

Friday: 8am-7pm

Saturday: 10am-6pm

Email/Web/online Support askcuit@columbia.edu

Hours: Monday-Friday 9am-5pm

Helpdesk Support Center walk-up facility at 202 Philosophy Hours:

Monday- Friday 10am-6pm

Service Targets:

Priority	Response Time
1	4 hours
2	3 business days
3	5 business days

Priority definitions

Priority can be deduced using a combination of Urgency and Impact. For reference, the definitions of these terms are as follows:

Impact:a measure of the business criticality of an Incident, often equal to the extent to which an incident leads to degradation of agreed service levels. Impact is often measured by the number of people or systems affected.

Urgency:the necessary speed of solving an incident of a certain impact. A high-impact incident does not, by default, have to be solved immediately.

Priority:is expected effort. This is denoted by a number value, and is determined through assessing a combination of impact and urgency.

The matrix below describes the framework for determining priority.

PRIORITY
		Impact
		Impact
		High	Medium	Low
Urgency	High	1	1	2
	Medium	2	2	3
	Low	2	3	3

Service Contact:

Rama Balasubramanian

CUIT Executive Owner:

Medha Bhalodkar - Security and Identity & Access Management

Service Description

IAM creates Network ID (UNI) based on the information received from the different systems of record.

Status:

Active

Details

IAM creates Network ID (UNI) based on the information received from the different systems of record (like Human Resources, Student Information System, etc.). Based on system of origin, IAM assigns attributes (known as affiliations) to each UNI. These attributes translate to specific privileges like, directory listing, email account, library privileges (online and physical access), ID card and online access to other university systems like Courseworks, PeopleSoft, etc.

IAM feeds downstream applications like Lenel (Campus-wide Physical Security System), Blackboard (Housing and Dining dollars management software), LDAP (online directory), etc.

IAM group also manages the Lenel application. Lenel is the campus physical security application. ID card readers, surveillance cameras, panic alarms, freezer alarms, ID center card printers, and other resources are managed by Lenel.

Standard Service Features

Creation of unique network identifier (UNI) and account provisioning
Assignment of privileges based on eligibility
ID card with access to pre-approved facilities (depending on role)
Access control and physical security – readers, cameras, motion-detectors

Standard Costs:

For CU users, this service is available for free. There may be fees applied by the ID centers for replacing lost ID cards.

For CU affiliates, fee for this service is expected to be factored into the annual service-cost agreement between the affiliate institution and CUIT.

Service Eligibility

Staff, students, faculty and other eligible populations of CU and its affiliate institutions.