Mailing lists

Service Initiation

Request a list via this form or by email to askcuit@columbia.edu

Support

Service Support Contact:

First level: CUIT Helpdesk. 212-854-9794 or askcuit@columbia.edu online: https://www1.columbia.edu/sec/acis/support/consultant/request.html

Second Level: Referrals to Email Systems group as needed.

CUIT Helpdesk Service Hours

Phone Support - 212-854-1919 Hours:

Sunday: 3pm-11pm

Monday – Thursday: 8am-11pm

Friday: 8am-7pm

Saturday: 10am-6pm

Email/Web/online Support askcuit@columbia.edu

Hours: Monday-Friday 9am-5pm

Helpdesk Support Center walk-up facility at 202 Philosophy Hours:

Monday- Friday 10am-6pm

Service Targets:

24/7 99% availability

1	2 hours
2	1 business day
3	3 business days

Priority definitions

Priority can be deduced using a combination of Urgency and Impact. For reference, the definitions of these terms are as follows:

Impact:a measure of the business criticality of an Incident, often equal to the extent to which an incident leads to degradation of agreed service levels. Impact is often measured by the number of people or systems affected.

Urgency:the necessary speed of solving an incident of a certain impact. A high-impact incident does not, by default, have to be solved immediately.

Priority:is expected effort. This is denoted by a number value, and is determined through assessing a combination of impact and urgency.

The matrix below describes the framework for determining priority.

PRIORITY
		Impact
		Impact
		High	Medium	Low
Urgency	High	1	1	2
	Medium	2	2	3
	Low	2	3	3

Service Contact:

CUIT Helpdesk

CUIT Executive Owner:

Alan Crosswell, Associate Vice President and Chief Technologist

Service Description

CUIT provides tools to create and manage email distribution lists of from a few to thousands of members.

Status:

Active

Details

CUIT provides tools to create and manage email distribution lists of from a few to thousands of members. Membership in these lists can be managed by the list owner, a one or more list managers, or in an automated fashion for official University communications. For more information, see http://cuit.columbia.edu/mailing-lists

Standard Service Features

Messages are sent by email to the list address, and they are automatically re-sent to all the list members. Each list has one or more owners who can manage the list.

Simple lists pass along any mail received. The only list management feature is to add and remove members. Useful for contact addresses where it is intended that anyone in the world can send mail. Also useful for lists with only a few members if controlling sending is not a concern.

Managed lists use the Mailman software. Owners have a large set of list management features, accessed through web pages. For example, sending to the list can be limited to members (for discussion lists) or to a few people (one-way announcement lists) or can be moderated (owners determine which messages should be sent out).

Legacy lists use the Listserv software, which has features similar to Mailman, but which is managed by commands sent through email.

Service Eligibility

Students, Faculty, Staff, including casuals and consultants affiliated with departments, offices, research projects and other official efforts, and recognized student organizations, are eligible to own mailing lists. A UNI is required to own a Simple list though any valid internet address can be a recipient. Mailman lists require at least one Columbia UNI as an owner though any valid internet address can be a list member.

Prerequisites

Columbia UNI/email account for initial creation of any list.