Managed Operating System and Server Environments

Service Description

Administration and management of server computing operating systems (OS) for Columbia University.

Make a Request

Make a Request: 

Please send email to to submit a service request.

Support Contact

Service Support Contact: 

Please send email to or call the CUIT Service Desk at 212-854-1919 to ask questions or report an issue.

Additional Information

Additional Information: 

The CUIT Infrastructure Services Server and Operating Systems Support group provisions physical and virtual servers and provides Operating System administration services in support of the VMWare, RH LINUX, Windows, Solaris and AIX platforms to ensure timely response to requests, incidents, optimal performance and security.

On-site service is available Monday through Friday, 9:00 a.m. to 5:00 p.m. On-call service is provided 24x7x365.

Provisioning of new servers:

Bare Metal Physical

Legacy Virtual Farm

Maintain and manage virtual server environment

Maintain and manage blade center environment

Maintain and manage stand-alone physical servers

Installation of Operating System (Microsoft, Solaris, AIX, Linux)

Operating System configuration (scripts and manual)

Performing server operating system maintenance / upgrades

Designing and maintaining directory services (Microsoft Active Directory & Kerberos)

Designing and maintaining authentication and access control services to servers

Installing and maintaining server management software

Monitoring server performance

Performing break/fix analysis and troubleshooting server problems and failures

Monitoring Server capacity and utilization

Planning for future capacity requirements and upgrades, including the gathering of trend stats for growth analysis and forecasting to determine possible hardware upgrades (cpu, memory, disk)

Server backups

Server security

Disaster Recovery planning and Disaster Recovery exercise support for managed servers

Advice and assistance with purchases of new servers