Remote Device Troubleshooting Software

Service Description

Provisioning of a tool (Bomgar) to remotely view and control a customer's computer; used by support groups at Columbia University for troubleshooting/training purposes.

Make a Request

Make a Request: 

Please send email to or call the CUIT Service Desk at 212-854-1919 to ask questions or report an issue. Customers can expect to receive a response within 4 business hours for emergencies, and within one day for normal incidents.

Support Contact

Service Support Contact: 

Please send email to to submit a service request for a Bomgar account or for assistance installing the client. Customers can expect to receive a response within one business day.

Additional Information

Additional Information: 

For installation instructions, please visit:

Bomgar has detailed documentation on how to use the representative console.