Service Now Incident Tracking (trouble ticketing) System
CUIT Service Desk
24/7 99% availability (subject to pre-announced scheduled maintenance windows)
1 business day
2 business days
Track IT troubles and requests.
Uses Service Now platform and a number of custom programs.
Standard Service Features
Priority based ticket escalations.
Customer information lookup through LDAP.
Email interface to create/update trouble-tickets.
Web based access.
No cost for CUIT staff/groups. For non-CUIT entities, one time user license fee and 20% annual maintenance.
Alternative floating (shared) license available.
Nightly, monthly reports on tickets.
Dedicated email address to send tickets.
Group/topic specific FAQs on the web.
Automated ticket generation, based on external triggers.
This service is currently provided to CUIT, HR and Finance.
Any current web browser.