User Experience Design and Usability Lab

Service Description

Assessment of websites and other interfaces for usability in order to provide the optimal user experience (UX). CUIT provides a usability lab for testing.

Make a Request

Make a Request: 

Please send email to to submit a service request. Customers can expect a response within 1-3 business days for service requests.

Support Contact

Service Support Contact: 

Please send email to or call the CUIT Service Desk at 212-854-1919 to ask questions or report an issue. Customers can expect a response within 1-3 business days.

Additional Information

Additional Information: 

CUIT has a Usability Lab that people can use to obtain quantitative and qualitative data about their systems, including metrics such as whether a participant is able to complete a specific task successfully, identifying how long it takes to complete a task, and determining how satisfied a participant is with a website or product. This information can be used to determine the steps necessary to improve the user experience.

Usability Lab

A Usability Lab is a place where usability testing is done. It is an environment where people are studied interacting with a system to evaluate the system's usability.
User Experience
User experience is about the emotions and perceptions of a person when interacting with a product, service or a system. It includes the emotions, beliefs, perceptions, physical and psychological responses to a product before, during and after use. Three factors effect user experience: system, user and context.
User Experience Design
User experience design is a process of improving the usability, accessibility and satisfaction during the interaction between the user and the product or system.