Virtual Private Network (VPN)

Support

Service Support Contact:

If you have trouble establishing a VPN connection, take a look at these solutions to common problems: http://cuit.columbia.edu/troubleshooting-your-vpn-connection Your problem may be something you can solve yourself.

You can also contact the CUIT Help Desk at 212-854-1919.

CUIT Helpdesk Service Hours

Phone Support - 212-854-1919 Hours:

Sunday: 3pm-11pm

Monday – Thursday: 8am-11pm

Friday: 8am-7pm

Saturday: 10am-6pm

Email/Web/online Support askcuit@columbia.edu

Hours: Monday-Friday 9am-5pm

Helpdesk Support Center walk-up facility at 202 Philosophy Hours:

Monday- Friday 10am-6pm

Service Targets:

24x7 99.9% availability

1	4 hours
2	2 days
3	2 days

Priority definitions

Priority can be deduced using a combination of Urgency and Impact. For reference, the definitions of these terms are as follows:

Impact:a measure of the business criticality of an Incident, often equal to the extent to which an incident leads to degradation of agreed service levels. Impact is often measured by the number of people or systems affected.

Urgency:the necessary speed of solving an incident of a certain impact. A high-impact incident does not, by default, have to be solved immediately.

Priority:is expected effort. This is denoted by a number value, and is determined through assessing a combination of impact and urgency.

The matrix below describes the framework for determining priority.

PRIORITY
		Impact
		Impact
		High	Medium	Low
Urgency	High	1	1	2
	Medium	2	2	3
	Low	2	3	3

Service Contact:

Asha Bacchus

CUIT Executive Owner:

Alan Crosswell, Technology Infrastructure

Service Description

The CUIT VPN service is required when you are logging in from remote locations or insecure (unencrypted) wireless networks on campus and need to access FFE, AP/CAR, other restricted administrative applications, as well as your network file shares on

Status:

Active

Details

Cisco VPN Client software enables you to create a secure connection, a Virtual Private Network, over the Internet and lets off-campus faculty and staff access administrative applications normally available only on campus.

Standard Service Features

Cisco Systems VPN client

Download and Installation
(Current faculty and staff of Columbia University are eligible to download.)

Download the installer (required UNI login):

For 32-bit Windows 2000, XP, Vista, Windows 7

Version 5.0.07.0410 (7.7 MB)

For 64-bit Windows 2000, XP, Vista, Windows 7

Version 5.0.07.0440 (4.9 MB)

For Mac OS 10.7.x, iPhone and iPad

VPN Proflie v1.0 (3.4 KB) - Can support either PowerPC or Intel processors.

For Mac OS 10.6.x

Apple Script v1.0 (29 KB) - Can support either PowerPC or Intel processors.

For Mac OS 10.4.x - 10.5.x

Version 4.9.01.0180 (14.4 MB) - Can support either PowerPC or Intel processors.

For Mac OS 10.2.x - 10.3.x

Version 4.6.03.0160 (7.1MB)

Save the installer to your hard drive, and make a note of the folder that you saved it in.
Install using instructions for Windows or Macintosh.
Connect to Columbia with VPN on Windows or the Mac.

Macintosh OS 10.4 (Tiger) Compatibility and Installation Issues

The current version of Cisco VPN is incompatible with Macintosh computers with multiple processors running Tiger. If you need to use VPN on your Macintosh with multiple processors, we strongly recommend that you do not upgrade to Tiger at this time.

If you are using Macintosh OS 10.4 (Tiger), it is possible that your computer did not come with Stuffit Expander pre-installed. If you are having trouble decompressing the installer file, you may need to download Stuffit Expander from its manufacturer's homepage.

Standard Costs:

None

Service Eligibility

VPN access is restricted to employees requiring access to specific administrative applications or data.