Virtual Private Network (VPN)

Support

Service Support Contact: 

If you have trouble establishing a VPN connection, take a look at these solutions to common problems: http://cuit.columbia.edu/troubleshooting-your-vpn-connection  Your problem may be something you can solve yourself.

You can also contact the CUIT Service Desk at 212-854-1919.

Service Targets: 

24x7 99.9% availability

 

 

1

4 hours

2

2 days

3

2 days

Service Description

The CUIT VPN service is required when you are logging in from remote locations or insecure (unencrypted) wireless networks on campus and need to access restricted administrative applications, as well as your network file shares on campus.
Status: 
Active

Details

The CUIT VPN service is required when you are logging in from remote locations or insecure (unencrypted) wireless networks on campus and need to access restricted administrative applications, as well as your network file shares on the the CUIT CENTRAL file service.

Cisco VPN Client software enables you to create a secure connection, a Virtual Private Network, over the Internet and lets off-campus faculty and staff access administrative applications normally available only on campus.

 

Standard Service Features

Cisco Systems VPN Client Download and Installation
(Current faculty and staff of Columbia University are eligible to download.)

Macintosh OS 10.4 (Tiger) Compatibility and Installation Issues

The current version of Cisco VPN is incompatible with Macintosh computers with multiple processors running Tiger. If you need to use VPN on your Macintosh with multiple processors, we strongly recommend that you do not upgrade to Tiger at this time.

If you are using Macintosh OS 10.4 (Tiger), it is possible that your computer did not come with Stuffit Expander pre-installed. If you are having trouble decompressing the installer file, you may need to download Stuffit Expander from its manufacturer's homepage.

Standard Costs: 

None

Service Eligibility

VPN access is restricted to employees requiring access to specific administrative applications or data.