Wired Telephone

Service Description

Provisioning and management of standardized phones provided to Columbia staff by Columbia University Information Technology (CUIT).

Make a Request

Make a Request: 

Please send email to askcuit@columbia.edu to submit a service request for a NetPhone or a ROLM phone. Customers can expect a response within 5-10 business days for service requests.

CUIT is gradually replacing ROLM phones with NetPhones.

Pricing Information

Support Contact

Service Support Contact: 

Please send email to askcuit@columbia.edu or call the CUIT Service Desk at 212-854-1919 to ask questions or report an issue. Customers can expect a response within 2 business days.

Additional Information

Additional Information: 

CUIT's NetPhone service uses Voice over Internet Protocol (VoIP) technology to transmit voice communications over data networks. NetPhones are being deployed primarily in new buildings on the Morningside and Manhattanville campuses and at several off-campus locations.

NetPhone features basic telphone service, voicemail that can be accessed from a phone or as email and a simple-to-use web-based management interface, My NetPhone.

Many Morningside locations are served by the University's own telecommunications system using RolmPhones. In addition, RolmPhone service is provided in the Russ Berrie Medical building at the CU Medical Center campus. RolmPhones have a variety of features that can be ordered in different configurations to suit specific needs. Rolm PhoneMail (voicemail) is also included in the service.

RolmPhones are gradually being replaced by CUIT's NetPhone (VoIP) service.

Capital Construction, Renovation and Network Upgrade Projects

The cost of jack installations can vary, depending on the scope of the project. Please refer to the following link and contact the Network Engineering and Project Management group by sending email to netproj@columbia.edu to initiate a conversation about the service you would like to order and we will give you a project estimate.


The CUIT billing office provides monthly consolidated bills for all campus telephone services.

For more information, please visit:



This service is available 24/7.