People@Columbia

Service Initiation

PAC

For application access to Employee and Manager Self Service go to http://my.columbia.edu and go to Faculty and Staff tab.
For application access to Central Administration tasks go to http://my.columbia.edu and go to Administration tab.
For application security access go to http://managers.hr.columbia.edu/tig/PAC#access

LDS

For application access contact: Millie Hays or Frank Iovino
For application security access go to https://www.ais.columbia.edu/ais/nff/ais_id_form1.html

Support

Service Support Contact:

1^st Level of Support :

HR Processing Center helpdesk : 212-851-2888

Or email : hrpc@columbia.edu

2^nd and 3^rd Level of Services :

HR, Benefits – Paul Meck

Payroll – Frank Iovino

Payroll Accounting – Mille Hayes

CUIT – Syed Yousuf, Arnold Reich

CUIT - David Abere, Ingrid Cole (for LDS)

Service Targets:

PeopleSoft HRMS

24/7 application access (with pre published maintenance downtimes).

1st level application support is coordinated by the HRPC Help Desk and includes:

* Phone call return within a business day

* Resolution of urgent issues within 8 hours

* Status updates once per day for Level 1 issues not resolved within 8 hours.

2nd and 3rd level issues and enhancements are prioritized across all users; and assigned delivery dates.

24/7 and on site support for project Go-Live and major enhancements/upgrades

Legacy Labor Distribution System

Online application access from 7 AM to 7 PM, Monday through Saturday.

Application support is coordinated by the Business Owners and includes:

* Return phone call within a business day

* Resolution of urgent issues within 8 hours

* Status updates once per day for Level 1 issues not resolved within 8 hours

2nd and 3rd level issues and enhancements are prioritized across all users; and assigned delivery dates.

24/7 and on site support for project Go-Live and major enhancements/upgrades.

Service Contact:

Syed Yousuf

CUIT Executive Owner:

Elvira Spika, Enterprise Systems

Service Description

Provide application development and infrastructure support to the PeopleSoft HRMS Application; and provide application development and functional analysis support to the Legacy Labor Distribution System.

Status:

Active

Details

PeopleSoft HRMS Module - Central record-keeping and management information system for all employee related data of the University.

Includes following functionalities:

Human Resources
Benefits
Payroll

Legacy Labor Distribution System Module – Central record-keeping and management information system for all university employee related accounting data.

Includes following functionalities:

Labor Accounting Distributions

Standard Service Features

Provide HRMS and LDS application maintenance service
Weekly, biweekly, semi-monthly and monthly Payroll processing
Annual W2 data processing
Provide application maintenance service for up-to-date compliance with government rules and regulations
Maintain Interfaces with systems within and outside the university such as Data Warehouse, FAS, FFE, SIS, InfoEd, NextGen, FAHRIS, Provost Office system etc
Workflow development and enhancement support
Manage application development and infrastructure maintenance activities
HR / Payroll reporting
Report and Extract development for LDS system
Data Management

Standard Costs:

No cost for the end users (centrally funded).

One time project cost and annual recurring software and hardware maintenance cost (as appropriate) for special projects.

Optional

Additional system enhancements.

Costs:

In case additional resource is needed - outside development, testing and implementation resources @ $100.00 – $ 140.00/hour.

Service Eligibility

All employees, Human Resources Processing Center, Human Resources Information Systems and Payroll Department of Finance. Additionally approved employees of the university Human Resources and Payroll departments.

Prerequisites

 Any PC with Internet Explorer 6 and Adobe Acrobat.  Application access approved by Human Resources and Payroll departments.