People@Columbia

Service Initiation


PAC

  • Access to Employee Self Service is automatically provided the first time an employee attempts to review one of their paychecks.
  • For Access to Manager Self Service or Central Administration Tasks: 

1) Contact the HR Processing Center Help Desk or

2) Go to https://columbia.service-now.com and log in.  In the Service Catalog section, select PAC, New PAC Access Request then complete and submit the form.

 

 

Support

Service Support Contact: 

1st Level of Support :

HR Processing Center Help Desk : 212-851-2888

Or email : hrpc@columbia.edu

 

2nd and 3rd Level of Services :

HR, Benefits – Paul Meck

Payroll – Frank Iovino

Payroll Accounting – Mille Hayes

CUIT – Syed Yousuf, Arnold Reich

 

Service Targets: 

PeopleSoft HRMS

 

24/7 application access (with pre published maintenance downtimes).

1st level application support is coordinated by the HRPC Help Desk and includes: 

    * Phone call return within a business day

    * Resolution of urgent issues within 8 hours

    * Status updates once per day for Level 1 issues not resolved within 8 hours.

 

2nd and 3rd level issues and enhancements are prioritized across all users; and assigned delivery dates.

 

24/7 and on site support for project Go-Live and major enhancements/upgrades 

 

   

Service Description

Provide application development and infrastructure support to the PeopleSoft HRMS Application.
Status: 
Active

Details

Provide application development and infrastructure support to the PeopleSoft HRMS Application.

PeopleSoft HRMS Module - Central record-keeping and management information system for all employee related data of the University

 

Includes following functionalities:

  • Human Resources
  • Benefits
  • Payroll
  • Labor Accounting Distributions  

Standard Service Features

  • Provide HRMS and LDS application maintenance service
  • Weekly, biweekly, semi-monthly and monthly Payroll processing
  • Annual W2 data processing
  • Provide application maintenance service for up-to-date compliance with government rules and regulations
  • Maintain Interfaces with systems within and outside the University such as ARC, EBIS, Identify & Access Management, FFE, SIS, InfoEd, NextGen, Provost Office, etc.
  • Workflow development and enhancement support
  • Manage application development and infrastructure maintenance activities
  • HR / Payroll reporting
  • Data Management 
Standard Costs: 

No cost for the end users (centrally funded).

One time project cost and annual recurring software and hardware maintenance cost (as appropriate) for special projects.

  

Optional

Additional system enhancements. 

 

Costs: 
In case additional resource is needed - outside development, testing and implementation resources @ $100.00 – $ 140.00/hour.

Service Eligibility

All employees, Human Resources Processing Center, Human Resources Information Systems and Payroll Department of Finance. Additionally approved employees of the University Human Resources and Payroll departments.

Prerequisites

 Any PC with Internet Explorer 6 and Adobe Acrobat.  Application access approved by Human Resources and Payroll departments.