Service Management Solutions

Service Description

Supporting continual process improvement, based on established best practices. Develop ServiceNow platform to facilitate automation and integration of processes.

Make a Request

Make a Request: 

Please send email to to submit a service request.

Customers can request:

  • Feature enhancements to existing process automation

  • Training on the Columbia's ServiceNow platform

Service Management Solutions is available Monday through Friday from 9:00 a.m. to 5:00 p.m.

Support Contact

Service Support Contact: 

Please send email to or call the CUIT Service Desk at 212-854-1919 to ask questions or report an issue.

Additional Information

Additional Information: 

The Service Management Office is responsible for assisting customers with Service Management, based on best practice frameworks such as ITIL (Information Technology Infrastructure Library). Service Management includes defining processes, automating processes, measuring service performance and continually improving the quality of services to ensure they meet the needs of the Columbia Community.

Current Customers:

  • Finance (ARC - Accounting & Reporting at Columbia)

  • Human Resources (PAC - People at Columbia)

  • Public Safety

  • CUIT (Columbia University Information Technology)

Supporting Technologies:

  • ServiceNow - Service Management platform which supports process workflow and automation