Service Management Solutions
Make a Request
Please send email to firstname.lastname@example.org to submit a service request.
Customers can request:
Feature enhancements to existing process automation
Training on the Columbia's ServiceNow platform
Service Management Solutions is available Monday through Friday from 9:00 a.m. to 5:00 p.m.
The Service Management Office is responsible for assisting customers with Service Management, based on best practice frameworks such as ITIL (Information Technology Infrastructure Library). Service Management includes defining processes, automating processes, measuring service performance and continually improving the quality of services to ensure they meet the needs of the Columbia Community.
Finance (ARC - Accounting & Reporting at Columbia)
Human Resources (PAC - People at Columbia)
CUIT (Columbia University Information Technology)
- ServiceNow - Service Management platform which supports process workflow and automation