Video Conferencing

Service Initiation

Call Helpdesk at 212-854-1919

Email askcuit@columbia.edu

online at: https://www1.columbia.edu/sec/acis/support/consultant/request.html

Support

Service Support Contact:

CUIT Helpdesk

CUIT Helpdesk Service Hours

Phone Support - 212-854-1919 Hours:

Sunday: 3pm-11pm

Monday – Thursday: 8am-11pm

Friday: 8am-7pm

Saturday: 10am-6pm

Email/Web/online Support askcuit@columbia.edu

Hours: Monday-Friday 9am-5pm

Helpdesk Support Center walk-up facility at 202 Philosophy Hours:

Monday- Friday 10am-6pm

Service Targets:

Priority	Response time
1	1.5 hours
2	6 hours
3	1 business day

Priority definitions

Priority can be deduced using a combination of Urgency and Impact. For reference, the definitions of these terms are as follows:

Impact:a measure of the business criticality of an Incident, often equal to the extent to which an incident leads to degradation of agreed service levels. Impact is often measured by the number of people or systems affected.

Urgency:the necessary speed of solving an incident of a certain impact. A high-impact incident does not, by default, have to be solved immediately.

Priority:is expected effort. This is denoted by a number value, and is determined through assessing a combination of impact and urgency.

The matrix below describes the framework for determining priority.

PRIORITY
		Impact
		Impact
		High	Medium	Low
Urgency	High	1	1	2
	Medium	2	2	3
	Low	2	3	3

Service Contact:

Jay Natarajan, Director, Client Support Services

CUIT Executive Owner:

Donna Sadlon, Executive Director Information Technology Program & Service Management

Service Description

Video Conferencing service includes ordering connect service or the utilization of existing ISDN services thus working with Verizon to provide the infrastructure.

Status:

Active

Details

Video Conferencing service includes ordering connect service or the utilization of existing ISDN services thus working with Verizon to provide the infrastructure. Reserving the location for the event, providing the rental of the equipment and manpower for coverage. These events vary in space and size i.e. one on one interview to having large audience participation.

Standard Service Features

Initial setup, testing and on-site event coverage support, CUIT conference room booking, archiving and hanging background banners. 10 day advance notice required. Setup can take anywhere from 5 to 10 business days to complete.

Standard Costs:

Video Conferencing for Students

Flat fee in CUIT site (9-5 Mon to Fri) - $50

Video Conferencing for Faculty and Staff

Video conferencing coverage provided from 8am to 8pm, Monday through Friday
Video conference in CUIT site Admin (first 2 hours) - $150+ $calls
Additional hours (per hour) - $75 + $Calls
Additional cost to move/setup/remove equipment at user site - $500

Web Casting For Faculty and Staff

Web casting coverage provided from 8am to 8pm, Monday through Friday
Web casting setup, live links, archive links, DVD copy
Half day event (4 hours) - $900
Full day event (8 hours) - $1200
Additional hour $100 per hour
Overflow room equipment Simulcast $250 plus $100 per hour for tech support

Service Eligibility

All CU affiliates

Prerequisites

Valid G/L account for faculty and administrative staff. Check made payable to Columbia University for students.